Experience, education and skills
Download my CV (pdf)
Summary
Experience
Jul 2023 - Now (part-time)
Re-design digital training, therapy packages, and assessment / self-diagnosis resources on Qualtrics for implementation via APIs, for clinicians and researchers to easily work with people with aphasia
✔ Overcame technical difficulties in survey design, data collection and visualisation, and privacy to translate academic materials into therapy resources and tools of high impacts for wider deployment
Oct 2023 - Jan 2024
Conduct field research to understand varied user needs, goals and challenges in applying optimal and markerless tracking technology, leveraging triangulation to contextualise behaviour, test assumptions, extract actionable insights, and benchmark metrics
✔ Uncovered issues to improve features and functionalities of Nexus (clinical gait analysis, sports science & biomechanics research) and Shogun (virtual production & VFX)
✔ Unearth opportunities to build an industry-revolutionising offering (NDA)
Road-map research with effective methods and timeline, prioritising requests to optimise resources from Devs, Product and Customer Support teams
✔ Ensured comprehensive documentation, reports and evolvable artefacts that have been actively used across teams to discuss and tackle issues
Deliver engaging oral, written and visual presentations of collated research findings to spark stakeholder interests and actions at all stages of product development
✔ Mobilised colleagues, partners and customers to engage in research efforts, significantly improving collaboration and clarity in the company’s UX landscape by well-communicated initiatives
Oct 2020 - Oct 2023
Create artefacts to support fast, effective iterations in conceptual design
✔ Informed critical business decisions and ideation based on solid data
Conduct user research and testing; perform audits on prototypes against a range of measures
✔ Identified issues, pain points and opportunities, compiling reports to prioritise impactful changes in a UCD process
Manage research team, maintain stakeholder relationships, and coordinate design, content, engineer, production teams as well as business partners across the UK, US and China, setting KPIs
✔ Delivered results in the highly competitive market, with sustaining conversion rates at over 20% & achieving compound growth goals
Aug 2017 - Oct 2022
Managed an international team of teachers to supervise and run new school branches; developed, implemented and improved SOPs, curricula and assessment tools to track progress
✔ Built a strong and proactive department that worked closely with Sales, Marketing and client community, enabling co-design activities to create winning products and services for an expanding school, growing revenues by over 400% within 4 months
MSc Human Computer Interaction Design
City, University of London
Distinction.
Winner of Global STEM Leadership Scholarship.
Dissertation:
Cross-Lingual Interaction in Use of Machine Translation Tools in Clinical Settings
MSc Applied Linguistics
University of Oxford
Distinction.
Department of Education and St Cross College Research Awards
Dissertation:
Relationships between linguistic knowledge, self-efficacy and performance, presented at Oxford University conferences
BA Hons (double)
National Taiwan University
First-class Honours.
Double majors: Psychology; Foreign Languages and Literature
Awards:
University Prize for Academic Excellence, Teaching Assistant Awards, Departmental Excellence Scholarships